Systems Trainer

(Formerly: Office Services Trainer)

NATURE AND SCOPE OF WORK

A Systems Trainer provides a central training and support service related to Information Services.

An employee in this classification originates, develops, documents and revises in-house training programs. Courses are designed using knowledge gained through the personal use and/or testing of software and hardware, and through manuals provided by vendors or manufacturers.

A Systems Trainer plans, organizes, schedules and delivers training one-on-one or to groups of employees. These groups may include personnel from all areas of the District and holding any level of authority. Trainees commonly have varying levels of computer literacy.

In addition to training responsibilities, a Systems Trainer assists with a District wide support service explaining and demonstrating computer applications to users who may require customizing at the local level or who may be experiencing difficulties with software.

A Systems Trainer reports to Management.

TYPICAL RESPONSIBILITIES

Develops, documents and revises in-house training programs relating to hardware and software used for a wide range of applications throughout the District.

Schedules, organizes and conducts training classes for both union and non-union employees at all levels.

Prepares training and procedural manuals for use in training classes and at job sites. Operates end-user products and reviews product manuals to obtain related knowledge and to identify potential difficulties.

Provides telephone or on-site support and assistance by explaining or demonstrating applications, including those required to meet special local needs. Provides advice pertaining to software or systems problems.

Advises current and future computer users via training, documentation and support of new or changing systems procedures and practices and makes recommendations about same.

Keeps informed of developments in departmental and office procedures used by schools and offices throughout the District, with particular reference to their potential impact on computer applications or vice-versa and the necessary enhancements and modifications of programs and procedures.

Works with other Information Services staff in testing software, updating systems, and assisting with assigned programs.

Performs related duties, as required.

JOB REQUIREMENTS

KNOWLEDGE, ABILITIES AND SKILLS

Knowledge of the application and use of computer systems for administrative departments including office organization and computer environment, opportunities for change, and practical considerations involved when changes occur.

Ability to communicate technical knowledge of computer applications to others who may have little or no knowledge of office automation.

Ability to develop instructional material for trainees.

Interpersonal and communication skills required to perform the duties of the position.

TRAINING AND EXPERIENCE

Two year Diploma in Computer Information Systems from a recognized community college or technical institute.

Two years' practical experience in positions involving the introduction and training of computer systems in office environments.

or

Combination of training and experience where the experience is extensive and directly related to the work.

LICENCES, CERTIFICATES AND REGISTRATION

None