Senior Information Services Technologist

(Formerly: Computer Operator/Supervisor)

NATURE AND SCOPE OF WORK

The Senior Information Services Technologist supervises the work of Information Services Technologists and performs computer operations-related work involving the hardware, software and networking aspects of a mini/micro environment.

An employee in this classification visits offices and schools throughout the District for the purposes of installing, troubleshooting and monitoring computers and peripheral equipment. The work requires contact with users and involves discussion and explanation of technical matters as they relate to administrative staff.

The Senior Technologist Information Services performs other functions including providing a telephone support service, acting as departmental librarian, and ensuring adequate stock of supplies. An employee in this classification may assist other staff in the performance of more complex work.

A Senior Information Services Technologist reports to Management.

TYPICAL RESPONSIBILITIES

Supervises the work of Information Service Technologists, including checking, planning, assigning, and prioritizing.

Installs, tests, monitors and maintains computer equipment at various locations throughout the District.

Identifies and documents hardware, software and other problems and takes corrective action where feasible.

Provides advice, information and support to other departments regarding system operating procedures, capabilities and feasibility.

Monitors and provides support for computer peripheral equipment to ensure that full operational use is maintained with the highest level of security throughout the District.

Performs backup operations as directed to maintain system security and data integrity.

Maintains and distributes stocks of computer supplies for Information Services.

Assists and works with departmental management staff in the performance of more complex activities.

Provides technical advice and support by telephone to users of peripheral equipment in other departments.

Performs related duties, as required.

JOB REQUIREMENTS

KNOWLEDGE, ABILITIES AND SKILLS

Thorough knowledge of procedures relating to computer hardware, software, and network installation.

Understanding of the technical aspects and applications of computers and peripheral equipment.

Demonstrated ability to supervise and direct others.

Ability to impart technically oriented knowledge to users.

Physical ability to lift and carry computer equipment and to crouch and bend when installing equipment.

Command of written and verbal English communication skills, including composition, grammar, punctuation and terminology related to the field.

TRAINING AND EXPERIENCE

Two year Diploma in Computer Information Systems from a recognized community college or technical institute

        or

Combination of training and experience where the experience is extensive and directly related to the work.

Two years' related experience in a distributed computer environment.

LICENCES, CERTIFICATES AND REGISTRATIONS

Valid B.C. Driver's Licence.