Repair Technologist - Information Services

(Formerly: Media Technology Technician)

NATURE AND SCOPE OF WORK

A Repair Technologist - Information Services performs computer support, Public Address (PA) and Audio/Visual (AV) equipment support, maintenance, monitoring are repair.  Work in this class specification involves hardware, software and networking aspects of  environment. An employee in this classification visits offices and schools throughout the District for the purposes of monitoring, troubleshooting and installing computers and peripheral equipment, and PA and AV equipment. The work requires contact with users and involves discussion and explanation of technical matters as they relate to administrative and teaching staff.

A Repair Technologist - Information Services performs other functions including providing a support service, documenting procedures, debugging software and hardware conflicts, and evaluating new software and hardware. An employee in this classification may assist other Information Services staff in the performance of related technical work.

The Repair Technologist - Information Services diagnoses software and hardware malfunctions, physically removes defective components and replaces these with new, repaired, or refurbished parts. The Technician may also have to repair the component at the circuit level if the part is not economically available.

A Repair Technologist - Information Services and reports to Senior Repair Technologist Information Services and Management.

TYPICAL RESPONSIBILITIES

Installs, tests, monitors and maintains computer, PA and AV equipment at various locations throughout the District.

Identifies and documents hardware, software and other problems and takes corrective action where feasible.

Troubleshoots equipment and systems malfunctions, analyses test results and repairs equipment.

Transports equipment to IMS shop for repair and servicing.

Provides training and technical advice and guidance to users.

Provides technical advice and support to users of peripheral equipment in other departments.

Keeps informed of the latest advances in computer equipment maintenance and repair technology.

Performs related duties as required.

JOB REQUIREMENTS

KNOWLEDGE, ABILITIES AND SKILLS

Knowledge of computer and/or PA and AV equipment and associated maintenance and repair methods and procedures.

Ability to impart technically oriented knowledge to users.

Knowledge of troubleshooting techniques and the use of computer and/or PA and AV test equipment and software diagnostics, and the ability to accurately interpret test results.

Skill in the use of tools, equipment and materials used in the maintenance and repair of computer equipment and/or PA and AV equipment.

Communication, interpersonal and customer service skills.

Physical ability to lift and carry heavy computer equipment and to crouch and bend when installing equipment.

Ability to establish and maintain effective working relationships.

Knowledge of micro-computer hardware and software and/or PA and AV equipment currently in use in the District.

Performs related duties, as required.

TRAINING AND EXPERIENCE

Two year Diploma in Electronics Technology from a recognized institute of technology or college.

Two years' previous practical experience relating to the implementation and maintenance of micro-computers and/or PA systems and AV equipment or an equivalent combination of training and experience.

LICENCES, CERTIFICATES AND REGISTRATIONS

Registered or eligible for registration as a Technologist in the Applied Science Technologists and Technicians of British Columbia.                           

Valid B.C. Driver's Licence.