Information Services Technologist

(Formerly: Computer Systems Technologist)

NATURE AND SCOPE OF WORK

The Information Services Technologist performs duties including system backups/restores, telephone support, problem logging, acting as media and documentation resource, and maintaining stocks of supplies, paper, ribbons, toner and inventory. In addition, an employee in this classification will assist other staff in the performance of more complex work.

An employee in this classification may install and troubleshoot computer hardware, software, network and peripheral equipment on mini and micro systems in offices and schools throughout the District. The work of this employee involves operational tasks and some operational related maintenance programming.

An Information Services Technologist works under close supervision and has varying degrees of involvement in the roles stated above. 

The Information Services Technologist reports to the Senior Technologist and Management.

TYPICAL RESPONSIBILITIES

Programming and Software Support:

Researches processing problems and resolves programming or operator problems.

Maintains and revises operational systems programs, under the guidance of senior staff.

Recommends improvements to utility programs and operating routines for use in the computer system.

Prepares and maintains documentation, operating instructions and routines.

Assists in the day-to-day troubleshooting of hardware, software, and networking problems.

Installs, tests and maintains computer equipment and software at various locations throughout the District.

Identifies and documents hardware, limited software, limited networking and other problems. Takes corrective action for the above, where appropriate, or obtains direction from superior.

Monitors and provides support for computer peripheral equipment to ensure full operational use is maintained.

Performs backups and restores operations as directed, to maintain data integrity.

Maintains and updates backup and other command procedures.

Maintains Information Services Inventory database.

Maintains orderly cleanliness in Computer room(s) and storage area(s).

Prepares off-site storage and retrieval of data.

Cleans and maintains laser, line and dot matrix printers.

Places and monitors (to completion), service calls on defective equipment.

Liaises with service vendors.

Acts as a media and documentation coordinator for the Information Services Department.

Provides technical advice, procedural information and support (in person and by telephone) to users of computer equipment in other departments.

Performs related duties, as required.

JOB REQUIREMENTS

KNOWLEDGE, ABILITIES AND SKILLS

Knowledge of the systems development life cycle and 3GL and 4GL programming languages.

Knowledge of multi-vendor networked environment.

Ability to write programming instructions and syntax, using structured programming techniques.

Ability to impart technically oriented knowledge to users.

Communication and interpersonal skills.

Ability to follow logical processes and procedures for diagnosis of hardware and software problems.

Knowledge of systems procedures and how they apply to a business environment.

Physical ability to lift and carry heavy computer equipment and to crouch and bend when installing equipment.

Written and verbal English skills, including composition, grammar, punctuation and terminology related to the field.

TRAINING AND EXPERIENCE

Two year Diploma in Computer Information Systems from a recognized community college or technical institute or equivalent.

One years previous experience in a related field.

          or

Combination of training and experience where the experience is extensive and directly related to the work.

LICENCES, CERTIFICATES AND REGISTRATIONS

Valid B.C. Driver's Licence.